Categories
Handsets Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. The latest milestone in our mission to help you communicate more effectively is the next-generation mobile softphone app for FreePBX and PBXact. It’s called Sangoma Connect Mobile, and it is now available to download!

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Administrators: enable Connect users via the User Manager within the PBXact or FreePBX admin interface. That automatically sends an invitation email message to each user.
  • Users: open their invitation email and follow simple instructions to download the app from the app store, then click a ‘magic log-in link’ in the email to immediately configure – no need for details like hostnames, extension numbers, or passwords.

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Features Included:

  • Blind and assisted transfer
  • 3-way calling
  • Contacts and favorites – including BLF
  • BLF Lamp status of features that support it such as Day/Night and CallFlow
  • DND with scheduling for out-of-office convenience

Another great feature is that we’ve integrated Sangoma Meet, our award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active Zulu license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers, without Zulu, wishing to purchase a Sangoma Connect Mobile license can do so from the Sangoma Portal Store.  We have integrated Sangoma Connect Mobile with Zulu Desktop so that customers  can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Zulu license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Categories
Knowledge Base

Disabling SIP ALG on a Thomson Router

Introduction

SIP ALG is used to try and avoid configuring Static NAT on a router. Its implementation, however, varies from one router to another, often making it difficult to inter-operate a router with SIP ALG enabled with a PBX. In general, you would want to disable SIP ALG and configure one to one port mapping on the router.

In this article, we will show you how to disable SIP ALG on a Thomson router. SIP ALG on this router is known to cause problems with VoIP calls. Proceed as follows:

  1. Open Command Prompt – “Start” → “Run” → type “cmd” and press “Enter”.
  2. In Command Prompt, type “telnet 192.168.1.254” and press enter. 192.168.1.254 is the default IP address of the router. If you are running on Windows 7/8/8.1/10, you might need to install the telnet client from “Control Panel” → “Programs and Features” → “Turn Windows features on and off”.
  3. The default username is “Administrator”, and there is no default password, leave blank.
  4. Type “connection unbind application=SIP port=5060” and press “Enter”.
  5. Type “saveall” and press “Enter”.
  6. Type “exit” and press “Enter” to exit the telnet session.

SIP ALG in now disabled on your Thomson router.

Notes

  • The SIP phones behind this router should be configured not to use STUN
  • The SIP phones must NOT be configured with a local port of 5060 or 5061. The local port of the phone must be changed to something else.
  • Configuring a SIP Phone behind a Thomson router might require port forwarding to be implemented on the router. So you will need to port forward the SIP and AUDIO (RTP) ports on the thomson router and point them to the SIP Phone’s IP Address.
Categories
Asterisk Support Covid-19 FreePBX Knowledge Base Remote Working

Disabling Router SIP ALG

With many companies asking their employees to work from home, a common problem when trying to use a sip phone on a home network is the SIP ‘helper’ or ALG, Here is some advice on how to disable it on the more common routers that you may encounter.

SIP ALG (Application Layer Gateway) modifies VoIP traffic with the aim of solving NAT and firewall related problems. SIP ALG does this by inspecting SIP packets and modifying SIP Header and SDP data.

Unfortunately, SIP ALG was poorly implemented in a lot of cases, which has lead to it causing more issues than it corrects and due to this, we believe that, in general, it is best disabled.

Note – Many routers will re-enable SIP ALG after being powered off and on, or sometimes after a firmware update, therefore if it has been disabled in the past, and you know that the router was recently updated and powered off and on again, then it is always a good idea to log in to the router and double check the setting.

Virgin SuperHub: SIP ALG cannot be disabled in the settings of SuperHubs. Please click here for advice troubleshooting issues with SuperHubs. 

BT: SIP ALG cannot be disabled in the settings of BT HomeHubs, but can be disable with BT Business Hub versions 3 and higher:

Disabling a BT Business Hub 5’s SIP ALG

Fritz!Box: SIP ALG can’t be disabled.

DrayTek routers: Log in to your DrayTek via Telnet using an SSH client such as Putty: http://www.putty.org/

Check if SIP ALG is Enabled or Disabled:

To check if SIP ALG is Enabled or Disabled enter this command: sys sip_alg ?

If SIP ALG is disabled a ” 0 ” result will be returned.  If SIP ALG is enabled the result will be ” 1 “.

Disabling SIP ALG:

To Disable SIP ALG enter the following:

sys sip_alg 0
sys commit
sys reboot

The router will restart and save your changes.

Click here for additional general information about DrayTek Firewall setup. 

TP-Link routers: How to Disable SIP ALG on TP-Link ADSL modem router

Linksys: Check for a ‘SIP ALG’ option, in the ‘Administration’ tab under ‘Advanced’. 

May also need to disable SPI Firewall. 

Microtik: Disable ‘SIP Helper‘. 

Netgear: Look for a ‘SIP ALG’ checkbox in the ‘WAN’ settings.

Port Scan and DoS Protection should also be disabled.

Disable STUN in VoIP phone’s settings. 

D-Link: In your router’s ‘Advanced’ settings –> ‘Application Level Gateway (ALG) Configuration’ uncheck the ‘SIP’ option. 

Huawei: Many routers support SIP ALG (usually found in the ‘Security’ menu). 

SonicWALL Firewall: Under the VoIP tab, the option ‘Enable Consistent NAT’ should be enabled and ‘Enable SIP Transformations’ unchecked.  

Thomson: How to Disable SIP ALG on a Thomson Router HERE

Test with STUN disabled in your VoIP phone’s settings.

Adtran Netvanta: Disable SIP ALG under ‘Firewall/ACLs’ –> ‘ALG Settings’.

Even if there isn’t a SIP ALG option in your router’s settings, it may still be implemented. TelNet commands must be used to disable SIP ALG with TechnicolorThomsonSpeedTouch, some Draytek and some ZyXEL routers. 

Categories
Blog Gateways Services

ISDN Switchoff…

With the end of ISDN looming, the switch off could affect over two million businesses in the UK which will come at a cost for those affected. For many, the cost implications to replace their entire Telphone system would simply be too much, but with Sangoma’s offering, the transition from PSTN and ISDN to VoIP can provide a long-term, cost-effective solution.

Why remove a PBX that gives you everything you need? Sangoma’s Vega Gateways provide seamless connectivity to SIP providers, with no need to change any existing hardware or to re-cable your system, these gateways are designed to migrate from PSTN to SIP with minimal downtime.

Available in a range of varieties, Sangoma Vega Gateways suit businesses of all sizes from the SME to enterprise corporations. What’s more, users can benefit from advanced functionalities such as least cost routing (selecting the cheapest route for a call) and enhanced network proxy features which can help with the failover of calls from VoIP to PSTN in the event of a loss of internet connection.

If you would like more information or advice on what is the best option for your business please call or email us. Unlike many we have ISDN simulators so that we can configure your new gateway and install it with limited disruption to your business

Categories
Blog Knowledge Base

Recording Announcements in FreePBX 13 and later

This was recorded a while ago as an aid to a customer, Its a short video on recording prompts and then adding them to an announcment so they can be used in call flow.

Categories
Conference Phone Products Special Offers

Snom C520 Conference Set

Thanks to advanced DECT and Bluetooth technology, the C520 is the perfect device for team conferencing and offers three cutting-edge microphones. The first of these is built into the high-performance full-duplex speaker in the main base station with two further wireless DECT microphones that can be freely placed or carried in the room as required.

Snom C520

The C520 microphones use dynamic noise reduction and adaptive feedback control to provide crystal clear HD audio transmission, even in crowded or spacious rooms. The microphones synchronize with the base station in real-time according to their location. This technology allows the user freedom of movement without even having to raise their voice – regardless of meeting room size.

Connectivity is now one of the most important factors for effective collaboration. This is why the C520 features a versatile Bluetooth interface allowing smartphones or DECT phones to be easily paired and used.

To extend the C520 conference system across even larger areas, simply couple wireless C52 loudspeaker units to the base unit and the range of the loudspeakers and microphones will be increased greatly.

A compact device at an Special introcutory price of £225 +Vat and Delivery

Categories
Handsets Products

Gigaset N870IP DECT

The Gigaset N870 Multicell System is an innovative breakthrough solution that combines DECT base stations and a DECT manager to create a highly scalable yet reliable solution for organisations that need guaranteed mobile communication across sites of any shape or size. Each DECT multicell system supports up to 250 handsets and 60 simultaneous calls making it ideal for small and medium organisations.

For those companies which go beyond the SMB level, widen the network with multiple DECT multicell systems up to the level of an Enterprise, where seamless handover and roaming is applicable in and between all zones. With seamless connectivity with leading IP based on-premise and cloud telephony services, HD audio quality, seamless handover and roaming, the Gigaset N870 Multicell System provides complete coverage across even the most challenging sites. Simple deployment with absolute reliability is key.

The Gigaset N870 IP PRO DECT system offers the latest innovative breakthrough in DECT technology. Combining DECT base stations and a DECT manager in one, the N870 removes the need to purchase a seperate DECT manager, making it a more economical solution.

Offering a highly scalable solution each N870 multicell system supports up to 250 handsets and 10 simultaneous calls per base station, ideal for growing businesses. What’s more, users can rest assured that with continuous connectivity, HD audio quality, seamless call handover and roaming, the N870 DECT solution provides complete coverage across even the most challenging sites.

Compatible with all recent Gigaset pro DECT handsets, the N870 solution can be designed to suit each individual application and its users.

Features

  • Seamless in call handover
  • HD audio quality
  • Each DECT multicell system supports:
    • Up to 250 users/SIP accounts/handsets
    • Up to 60 base stations
    • Up to 10 simultaneous calls per base
  • With the Gigaset Integrator (virtual machine) you can combine up to 100 DECT multicell systems to one large handover and roaming domain
  • LEDs on front for status and visual power check
  • Professional zero-touch configuration via auto-provisioning
  • Compatible handsets include:
  • PoE (PSU available to purchase separately)
  • Wall or ceiling mountable

RRP for each Base station is £395.00 please contact us direct for solution pricing.

Full Fact Sheet.

Categories
Conference Phone Handsets Products

CP960 Conference Phone

The Yealink CP960 is an enterprise-grade conference phone for mid-and-large-sized meeting rooms. With the outstanding speakerphone elements, the CP960 sets new standards for sound quality and immerses conference participants in every discussion. Marrying a wide range and dead-zone-free voice pickup with Yealink’s Noise Proof technology, the CP960 is the perfect match for day-to-day business conference conversations.

The Yealink CP960 conference phone harness advanced acoustic technologies to make every audio conference experience amazingly clear and inspiring.
In combination with Yealink’s sophisticated HD voice technology, the Yealink CP960 immerses every conference participant in extraordinarily clear and balanced sound quality.
The performance-oriented phone faithfully reproduces voices for day-to-day business conferences.

● Featuring 20-foot 360-degree dead-zone-free voice pickup, the Yealink CP960 conference phone provides a full sound experience to both medium and large audio conferencing environments.

● A pair of Yealink wireless microphones utilizing Yealink’s DECT technology can increase voice pickup distance to 60 feet, allowing every meeting participant to be involved and clearly heard while optimizing mobility within the local meeting environment.

Yealink Noise Proof Technology is our noise reduction technology that frees business conversations from annoying noise to optimize conference efficiency and to minimize distractions.The Yealink Noise Proof technology includes two interrelated functions:

● During a conference, Noise Proof reduces constant background noise from sources such as typing, air conditioners, etc.;

● When a person is not speaking, Noise Proof automatically mutes the microphone(s) until the sound of a human voice is detected.

● The CP960 creates a virtual meeting room user interface — the Yealink Pentagon Meeting Room — that mimics the sense of physical conferencing that demanding professionals expect.

● Offering up to five-party conferencing, the phone allows meeting organizers to create a meeting simply by sending invitations at a single touch to selected participants. Organizers can seamlessly invite or join participants without pausing or interrupting the ongoing conversation.

● Say goodbye to “who is speaking” — the Yealink Active Speaker automatically displays the current speaker’s info on the screen.

The CP960 expertly enables the Hybrid UC Meeting with extraordinary clarity and convenience.
When using a soft phone on your PC (e.g., Skype for Business) or a mobile phone, you can route the call to the CP960 via the USB port or Bluetooth pairing to join the conference.
You can also route the call to the CP960 and then invite other parties to make a conference call.
With the CP960, boosting audio conferencing productivity has never been easier.

Price including 2 Wireless Microphones £650 + Vat

Price excluding 2 Wireless Microphones £530 + Vat

Yealink Reseller
Categories
Handsets Special Offers

Gigaset Maxwell C DECT Desk Phone

The DECT cordless desktop phone in a Maxwell housing offers great flexibility from the desk and until January 2020 we are offering this unique handset for £82.00 Plus VAt and delivery or an N510 Base and Handset for the special price of £125 + Vat, Bundle pricing is also available for example An N510 Base and 4 handsets will cost only  £375 + vat. You can download the Datasheet here.

In an office dominated by wired desk phones, the Maxwell C is one of a kind. This is Gigaset’s most advanced professional cordless phone in a Maxwell housing.

The wireless office of today has shed the need for physical network connections. Our computers and office phones are all cordless – and the Gigaset Maxwell C leaves you with supreme flexibility from the desk.

All devices can now be connected to DECT single N510 or Multicell system from Gigaset. This brings the ideal IP phone solution with extraordinary HD-audio, crystal clear TFT-display delivering an intuitive business companion to the front of the wireless office.

The Maxwell C’s stylish design and flexible mounting options make it the perfect phone for anything from the office to the home; the hospitality environment to the warehouse and the garage.

Ready for use with all Gigaset’s professional base stations including Multicell systems to deliver complete coverage from any desk, meeting-room or office environment.

Categories
Support

Zoiper Account and Server configuration

Enter details below to create Zoiper QR code that can be scanned from your smartphone
On entering you details you will be taken to a page with installation instructions.

Userrname

AuthName (Often same as username)

Password

Server hostname (host.domain.co.uk:5060)

 

You can download and purchase Zoiper Softphones from Here