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Handsets Products and services

Gigaset N720 IP PRO

The Gigaset N720 IP PRO Base Station is part of the Gigaset Multicell System which consists of two elements: the N720 IP PRO, a base station, and the N720 DM PRO, the DECT manager.

Up to 20 base stations and 100 handsets can be connected to the DECT manager, enabling wireless mobility with seamless handover and roaming in on-site communication. This allows employees of small to medium businesses to benefit from cordless communication throughout the entire office. Power over Ethernet ensures no need for additional plug points. The N720 DECT IP Multicell System supports the latest generation of Gigaset DECT handsets, meaning users benefit from mobility in communication with exceptional HD sound.

Features

  • Seamless handover and roaming
  • Up to 100 users / SIP accounts / handsets
  • Exceptional HD sound with HDSP™1,2
  • Up to 20 base stations
  • Up to 30 parallel calls
  • 8 simultaneous calls per base (4 in G.722 HDSP™ mode)
  • Local network directory and public online directories (white and yellow pages)1
  • Email reader
  • Professional zero-touch auto-provisioning setup
  • Power over Ethernet

Scalable and future-proof
The N720 DECT IP Multicell System is expandable by up to 100 handsets and 20 base stations, allowing up to 30 parallel calls and 8 simultaneous calls per base station. A broad range of compatible Gigaset handsets is available for different business requirements. And the N720 DECT IP Multicell System guarantees interoperability with future generations of Gigaset handsets.

Easy setup, configuration and connectivity
The N720 DECT IP Multicell System is perfect to use with the Gigaset T500 PRO and T300 PRO IP PBX systems. The DECT Multicell System is also compatible with other IP PBX systems and can be linked to IP Centrex providers. The N720 SPK PRO (Site Planning Kit) is recommended for the planning of large deployments.

Business productivity
With direct access to corporate and public online directories, managing contacts is easy – even while on the move. User can access online information and receive text messages via the email reader.

Professional HD sound 
Exceptional HDSP™1,2 sound on the N720 DECT IP PRO adds business efficiency: superb and clear wideband audio technology makes calls sound like face-to-face meetings.

Broad range of Gigaset handsets
Select from a broad range of compatible Gigaset handsets tailored to your business needs – from elegant to ruggedized. High-quality and thorough testing ensure endurance for everyday use. Users benefit from the visually attractive user interfaces of the new generation of Gigaset handsets, brilliant sound and innovative features.

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Peripherals

2N IP Door Intercoms comparison chart

2N offer a range of stylish solutions for door communication. The 2N® Helios IP door and security intercoms will ensure comfort for you and your visitors and with a range of different models and feature enhancing accessories there will be an option to suit your needs.

Due to the complexity and multiple configurations possible please call or email for pricing and options.

2N® Helios IP Uni 2N® Helios IP Vario 2N® Helios IP Verso 2N® Helios IP Force 2N® Helios IP Safety 2N® Helios IP Base
Uni Vario Verso Force Safety Base
Integrated camera No Optional Optional (HD) Optional

(Standard or HD)

No yes
Buttons 1 or 2 up to 54 up to 146 1, 2 or 4 1 or 2 1 or 2
Keypad No Optional Optional Optional No No
Internal RFID card reader No Optional Optional Optional No Optional Card reader sold separately
NFC support No No Optional Optional No No NFC supported card reader and licence required
Display No Optional Optional No No No
Pictograms for visual signalling Optional No yes Optional No yes
Integrated electric switch yes yes yes yes yes yes
10W loud speaker No No No Optional Optional No
PoE yes yes yes yes yes yes
Tamper Switch yes No Optional Optional Optional yes Independent circuit control

Tamper switch sold separately

IP Rating IP54 IP53 with roof IP54 IP65/IP69K IP69K IP65 IP65 ~ on 1W speaker models

IP69 ~ on 10W speaker models

IK Rating IK10 IK07 IK08 IK10 IK10 IK07
Phone book entries 2 2000 2000 2000 2000 2000
Security Relay support yes yes yes yes yes yes Security relay sold separately
2N® Helios IP Eye & 2N® Mobile Video Support No yes yes yes No yes Only models equipped with camera
Categories
Blog Knowledge Base

Planning for a Successful VoIP deployment

Before you deploy voice-over-IP or a Hosted PBX service in your office there are a few considerations you must first address.  Switching from traditional telephone service to voice-over-IP (VoIP) requires sufficient bandwidth, a proper switch and router, and a good battery backup solution to protect you from power failures.

The key voice-over-IP requirements discussed in this article are:

Bandwidth – Determining how much bandwidth you will need for voice-over-IP in your office is your first step.

The Router – Choosing a low quality or under performing router is a costly mistake which will degrade your call quality.

Quality of Service – You must decide whether voice traffic will be separated from regular internet users or if it will share the same network.

VoIP Equipment – There are many digital office phones, soft phones, headsets and telephone adapters on the market to choose from.

Power Failures – Voice over IP does not work when the power goes out so you should install a battery backup system and possibly a Power-over-Ethernet switch if your budget permits it.

How much bandwidth do I need?
Voice over IP needs a certain amount of bandwidth in order to keep your conversations clear and free of disruptions.  Bandwidth is the amount of information which your internet connection can send and receive in a certain period of time.  Your first step should be to use an online speed test to find out what your maximum upload stream and download stream is.  We suggest you do this test using a fixed connection to the internet rather than using your wifi (wireless) connection to get accurate results.  Try to use numerous tests during different times of the day to get a good average of what you can expect from your internet connection.  Bandwidth is normally measured in kbps or kilobits per second.
You will need to have a high speed (broadband) connection to use voice-over-IP.  A typical DSL connection will be rated at 600 kbps for the upload stream and 5000 kbps on the download stream.  You will notice that your upload stream is almost always smaller than your download stream which becomes your limiting factor for using VoIP service.
Your next step is to determine how many people in your office are likely going to be using the phone at the same time.  For instance, having ten people on the phone will require ten times as much bandwidth as having one person on the phone.  Below is a chart which will help you calculate how many people can be on the phone at one time:
Ask your voice-over-IP service provider what audio codecs they offer as there is a trade off between audio quality and bandwidth usage…

Full Quality Audio (G711 Codec)\- Uses 87 kbps for each concurrent phone call (NEB)
Compressed Audio (G729 Codec)\- Uses 33 kbps for each concurrent phone call (NEB)

So the calculation for a typical DSL connection would be:

DSL connection:600 kbps upload / 5000 kbps download
Gives us (Full Quality):600 kbps / 87 kbps = 6 concurrent calls
Gives us (Compressed Quality):600 kbps / 33 kbps = 18 concurrent calls

Notice we used the upload bandwidth in our calculation as this is the limiting factor for voice-over-IP.  You also don’t want to push your connection to the limit as most cable and DSL connections do not have guarantees in terms of how much bandwidth they will deliver.  If you Internet connection drops in bandwidth at some point during the day you don’t want your call quality to be affected.  Other factors affecting voice-over-IP are the latency of your connection and how much packet loss there is on it.

Choosing a router
A router is the device that connects all your computers and network equipment to your Internet connection.  It is an often overlooked piece of the puzzle that can have a major impact on the success or failure of your voice-over-IP implementation.  There are many routers on the market, some are very cheap (less than $40) and others can cost you thousands of dollars.  There is nothing worse than putting a poor quality or underpowered router in your office which could cause an otherwise good VoIP installation to go bad.
Your router needs to be powerful enough to handle the number of phones you will have in your office and should also work flawlessly with voice-over-IP equipment.  A good place to start when deciding on your router is to speak with your voice-over-IP service provider. We also recommend checking to make sure that your router is compatible with voice-over-IP services.
The following is a list items which will help you to determine whether your router is right for voice-over-IP:
How many voice-over-IP phones will you be connecting to the router? The more phones you will be connecting, the more powerful the router needs to be. Don’t use a £40 router to run an office with 10 IP Telephones.
Will your voice-over-IP phones have their own dedicated Internet connection? If not, a router with a quality of service (QoS) setting to prioritize voice traffic over regular traffic is an absolute must. Without QoS you will encounter poor quality telephone calls regularly.
What other functions will the router need to perform? You might need your router to handle VPN connections, allow wifi (wireless) connections or perform other tasks.
Make sure you can bridge your router to your modem. Routers that are not bridged can cause problems with voice-over-IP installations.
Never use more than one router or nat gateway on the network at a time as this will cause problems for IP Telephones when they attempt to do NAT.
Make sure your router is compatible.
It is always best to get a recommendation from your voice-over-IP service provider as some routers are known to perform very poorly with VoIP phones.

Quality of service
Call quality is a function of your network and the public internet. Some delays and network congestion cannot be avoided due to information traveling over the public internet while other types can be avoided. Good network design is critical to a stable and reliable voice-over-IP implementation.
Quality of service (QoS) refers to the ability for your router to prioritize voice traffic (VoIP) differently than regular internet traffic on your network or the separation of voice traffic.  Voice over ip is a real-time protocol which means that if information is lost or delayed it will result in a noticeable drop in call quality or a complete loss of it. Symptoms of network congestion include garbled audio, dropped calls and echo.   When setting up voice-over-IP in your office there are three possible ways handle voice traffic. Some customers report perfectly good results without any quality of service (especially in a small 1-2 person office) and others report worse results with quality of service enabled on their router as some routers do a poor job of implementing this. Generally speaking however the best way to deliver reliable voice-over-IP service is through a dedicated internet connection that is only used by the voice-over-IP equipment rather than sharing the internet with computers. Below are the different methods of doing quality of service:

No QoS – Voice traffic and regular internet traffic in your office are sharing the same internet connection.  No prioritization of voice traffic over regular traffic is being performed and thus there is the high potential that voice quality could be degraded if there is insufficient bandwidth for both voice and regular traffic. Some customers experience very few problems using this method while others report a high frequency of poor quality calls, dropped calls and garbled voices. It all depends on how much network congestion your office has. Most internet connections are more likely to be upload bound which generally results in people not being able to hear you, because all of your upload bandwidth is being consumed by something on your network.

Router enabled QoS – Voice traffic and regular internet traffic in your office are sharing the same internet connection, but your router is able to distinguish between voice traffic and regular internet traffic and give the voice traffic a higher priority.  The problem with this method is that routers can only prioritize upload bandwidth which means your voice will be clear but the router cannot ensure that download bandwidth will be prioritized. If employees on your network are downloading often this will cause a noticeable drop in call quality but this method is better than no quality of service. Some internet providers can prioritize the download bandwidth using TOS or COS methods from their end which will create an end to end quality of service solution. Most customers find that even prioritising upload bandwidth for voice-over-IP offers a dramatic improvement in call quality because most internet connections are limited by their upload bandwidth and have lots of download bandwidth free.

Separated Traffic – Voice traffic and regular internet traffic are separated onto two different internet connections and networks. This is especially critical for larger offices with 5 or more employees.  Voice traffic is carried on one internet connection and data from computers is carried on the other connection. In this case no prioritization is required by your router because voice traffic has its own dedicated internet connection.  This is the best way to ensure clear voice communications and the method we generally recommend customers whenever possible.

The method you decide on largely depends on how much bandwidth you have, what you are using your internet connection for besides voice-over-IP and the level of call quality desired.  Many offices report perfectly good results without using any QoS, while others find that it makes a major difference in the quality of their calls.

Choosing VoIP phones and equipment
Before deploying voice-over-IP in your office you will need to decide how each employee will be connected to your voice-over-IP provider.  There are many choices on the market today.
Digital IP Telephones – These types of phones look just like regular multi-line business telephones except that they connect directly to your internet connection using a network cable.
Soft Phones – A soft phone is a software program running on your computer that looks and feels just like a real telephone.  This requires you to purchase a USB headset which connects to your desktop or laptop so you can make and receive calls.
Wifi Phones – A wifi phone looks and feels very much like a regular cell phone except that it connects to your wireless router in the office.
Analog Telephone Adapters (ATA) – An ATA is a small box which connects to your router and allows you to plug in regular analog telephones so they can work with voice-over-IP.  ATAs are generally low cost alternatives to digital office phones and are easy to take with you when you travel.
Battery backup and Power-over-Ethernet
With voice-over-IP and most office telephone systems you must consider what happens when the power goes out.  For some offices this can be a regular occurrence and for others it might happen with a very low frequency.  Once of the things you will need to decide is whether or not you will install a battery backup system.
Here are a few important terms your should know:
Power over Ethernet (PoE) – Is a technology that allows VoIP over ip telephones to be powered using regular network cables rather than power adapters which plug into the wall.  This has the advantage that you can power all the phones in your office from a single source and makes installing a battery backup unit much easier.
Uninterruptible Power Supply (UPS) – Is a device that powers your equipment when you lose power at the office.  The system has a built in battery which keeps your network devices operational when the power goes out.
The easiest way to protect your phone system from a power outage is to power all the phones using a Power-over-Ethernet switch that would normally be connected in the back room where your router and cable/DSL modem is located.  This has the advantage that all your phones are drawing power from a single source which you can backup using an uninterruptible power supply (UPS).  All you need to do is plug in your PoE switch, router, and DSL/cable modem into a sufficiently powerful UPS device so that when the power goes out all your phones remain up and running.

Categories
Peripherals Products

Algo 8128 SIP/VoIP Strobe light

Algo

The Algo 8128 SIP Strobe light is the ideal solution for visual ringing in such areas as noisy factories, cafeterias, and public areas.

Or alternatively it can also be used as a silent visual alert where loud ringing may be disruptive in areas such as hospitals, theatres and, churches etc.

Other applications include emergency and security notification where the press of a single phone key can be used to activate one or many strobe lights. And it can also be integrated within a Call Centre system to provide visual notification when queues and waiting times are exceeding there maximum thresholds

Algo 8128 SIP Strobe Light Key Features

  • 360° Visibility
    Flash patterns are visible in every direction or may be chosen specifically for ceiling and wall mount applications.
  • PoE SIP Endpoint with Web Interface
    Integrates easily into a VoIP Unified Communications environment, hosted or premise PBX.
  • Auto-Multicast
    Trigger one – trigger many. Multiple strobes may be operated simultaneously and synchronously using just one SIP extension.
  • Colourful Options
    Available blue, red, and amber caps to distinguish events in the workplace.
  • LEDs for High Intensity and Long Life
    The 8 brilliant LEDs splash 198 candela light in all directions with greater efficiency than xenon strobes.

Please call or email for pricing and avalibility

Categories
Peripherals

Planet Ethernet switches.

We are delighted to be able to Distribute their range of Ethernet switches.
Planet are a Global supplier of Telco quality IP Networking products and we are now adding their range of switches to the range of POE Injectors we already distribute.
 Wide range of Switches Available
We now have in stock a wide range of switches to suit most requirements including:
  • 8 & 24 port models
  • Fast Ethernet and Gigabit
  • Web smart and fully managed switches
  • Options for full 802.3af POE power to each port
3 Year Manufacturers Warranty
These excellent high quality switches are all supplied with a 3 year manufacturers warranty.
Competitively Priced
As we are all aware the market place for switches is extremely crowded and competitive. However we firmly believe the Planet switches being of excellent quality and backed up with a 3 year warranty represent excellent value for money.
Categories
Handsets

Digium Handsets

The Only Phones Built Specifically For Asterisk

  • asteriskEasy provisioning from Asterisk or AsteriskNOW
  • Integrated with Asterisk voicemail, directory, parking, call recordings, call queues and more
  • Build custom phone apps with a simple JavaScript API

Digium’s family of IP Phones are the first on the market built specifically for use with Asterisk and Asterisk-based systems. All models include HD audio and plug-and-play deployment at a price that fits any budget. With multiple line appearances, context-aware soft keys, and advanced applications that integrate directly with Asterisk features, the Digium phones offer a better user experience than any other phone on the market.

Asterisk Phone Features

Smart Software

Access to information is the key to productivity in today’s business environment. The integrated applications that come standard with all Digium phones put critical information at your fingertips. With voicemail, call log, contacts, phone status, user presence, parking, call recording and call queue interface, the Digium phones provide simple, intuitive access to a wealth of information, saving valuable time.

 Simplified Provisioning

Standards-based IP phones have a reputation for being difficult to install and configure. Most systems require changes to network configurations or additional components to facilitate deployment. Digium phones support plug-and-play provisioning. Simply plug in the phone and it will automatically discover Asterisk systems on the network. Select the user you want to assign to the phone and the proper configuration is instantly loaded. For larger deployments you can pre-assign phones by tying a MAC address to an Asterisk user. It’s that simple.

Custom Applications

Most desktop phones come with a fixed feature-set that is determined exclusively by the manufacturer. Digium phones are different. All models include the Digium app engine, an innovative feature that makes it remarkably simple to build and deploy custom apps. All of the productivity apps that ship with a Digium Phone are written with the JavaScript API that is used by the app engine. A BETA version of the phone firmware with app development tools is available at phones.digium.com, along with documentation for developing your custom apps.

Getting Started With Digium Phones

Get AsteriskDigium phones will work with any version of Asterisk. However, we’ve added some compelling features that are only available today in Asterisk 11 or in special branches of Asterisk 1.8 (seeCertified Asterisk) and Asterisk 10 (the -digiumphones branch). To take advantage of simple provisioning, integrated applications and the app engine, you will need to use one of these versions

Call or email for sales enquiries